2018-2023 Global Agent Performance Optimization Market Report

2018-2023 Global Agent Performance Optimization Market Report

Category

Computer Technologies

Published Date

20th Sep 2018

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130

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This report covers the present scenario (with the base year being 2017) and the growth prospects of global Agent Performance Optimization (APO) market for 2018-2023.

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
With today’s complex and omnichannel customer journeys, executives and organizations should strive to get everything they can out of their workforce management system. The bottom line is that optimizing contact center and call center performance will help to develop a competitive advantage as agent productivity is improved, customers’ needs are proactively met, and, ultimately, revenues are increased.
A Workforce Management solution can have a profound impact on all areas of the customer service – from long-term planning and intraday management, to follow-up and performance management.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The new manufacturer entrants in the market are finding it hard to compete with the international vendors based on quality, reliability, and innovations in technology.
The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence. Market stays in mature period with a clear concentration.
Significant and lasting barriers make entry into this market difficult. These barriers include, but are not limited to: (i) product development costs; (ii) capital requirements; (iii) intellectual property rights; (iv) regulatory requirement; and (v) Transitions’ unfair methods of competition.
Despite the presence of competition problems, due to the global recovery trend is clear, investors are still optimistic about this area, the future will still have more new investment enter the field. Even so, the market is intensely competitive .The study group recommends the new entrants just having money but without technical advantage and upstream and downstream support do not to enter into this field.
Over the next five years, this report projects that Agent Performance Optimization (APO) will register a 15.4% CAGR in terms of revenue, reach US$ 4530 million by 2023, from US$ 1920 million in 2017.

This report presents a comprehensive overview, market shares and growth opportunities of Agent Performance Optimization (APO) market by product type, application, key companies and key regions.

To calculate the market size, this report considers value generated from the sales of the following segments:

Segmentation by product type:
Cloud Based
On Premises
Segmentation by application:
Small & Mid-sized Businesses
Large Enterprises

We can also provide the customized separate regional or country-level reports, for the following regions:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report:
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
To study and analyze the global Agent Performance Optimization (APO) market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.
To understand the structure of Agent Performance Optimization (APO) market by identifying its various subsegments.
Focuses on the key global Agent Performance Optimization (APO) players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Agent Performance Optimization (APO) with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Agent Performance Optimization (APO) submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Contents

2018-2023 Global Agent Performance Optimization (APO) Market Report (Status and Outlook)

1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 Executive Summary
2.1 World Market Overview
2.1.1 Global Agent Performance Optimization (APO) Market Size 2013-2023
2.1.2 Agent Performance Optimization (APO) Market Size CAGR by Region
2.2 Agent Performance Optimization (APO) Segment by Type
2.2.1 Cloud Based
2.2.2 On Premises
2.3 Agent Performance Optimization (APO) Market Size by Type
2.3.1 Global Agent Performance Optimization (APO) Market Size Market Share by Type (2013-2018)
2.3.2 Global Agent Performance Optimization (APO) Market Size Growth Rate by Type (2013-2018)
2.4 Agent Performance Optimization (APO) Segment by Application
2.4.1 Small & Mid-sized Businesses
2.4.2 Large Enterprises
2.5 Agent Performance Optimization (APO) Market Size by Application
2.5.1 Global Agent Performance Optimization (APO) Market Size Market Share by Application (2013-2018)
2.5.2 Global Agent Performance Optimization (APO) Market Size Growth Rate by Application (2013-2018)

3 Global Agent Performance Optimization (APO) by Players
3.1 Global Agent Performance Optimization (APO) Market Size Market Share by Players
3.1.1 Global Agent Performance Optimization (APO) Market Size by Players (2016-2018)
3.1.2 Global Agent Performance Optimization (APO) Market Size Market Share by Players (2016-2018)
3.2 Global Agent Performance Optimization (APO) Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 Agent Performance Optimization (APO) by Regions
4.1 Agent Performance Optimization (APO) Market Size by Regions
4.2 Americas Agent Performance Optimization (APO) Market Size Growth
4.3 APAC Agent Performance Optimization (APO) Market Size Growth
4.4 Europe Agent Performance Optimization (APO) Market Size Growth
4.5 Middle East & Africa Agent Performance Optimization (APO) Market Size Growth

5 Americas
5.1 Americas Agent Performance Optimization (APO) Market Size by Countries
5.2 Americas Agent Performance Optimization (APO) Market Size by Type
5.3 Americas Agent Performance Optimization (APO) Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC
6.1 APAC Agent Performance Optimization (APO) Market Size by Countries
6.2 APAC Agent Performance Optimization (APO) Market Size by Type
6.3 APAC Agent Performance Optimization (APO) Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 Europe
7.1 Europe Agent Performance Optimization (APO) by Countries
7.2 Europe Agent Performance Optimization (APO) Market Size by Type
7.3 Europe Agent Performance Optimization (APO) Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa
8.1 Middle East & Africa Agent Performance Optimization (APO) by Countries
8.2 Middle East & Africa Agent Performance Optimization (APO) Market Size by Type
8.3 Middle East & Africa Agent Performance Optimization (APO) Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 Global Agent Performance Optimization (APO) Market Forecast
10.1 Global Agent Performance Optimization (APO) Market Size Forecast (2018-2023)
10.2 Global Agent Performance Optimization (APO) Forecast by Regions
10.2.1 Global Agent Performance Optimization (APO) Forecast by Regions (2018-2023)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Agent Performance Optimization (APO) Forecast by Type
10.8 Global Agent Performance Optimization (APO) Forecast by Application

11 Key Players Analysis
11.1 NICE Ltd
11.1.1 Company Details
11.1.2 Agent Performance Optimization (APO) Product Offered
11.1.3 NICE Ltd Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2016-2018)
11.1.4 Main Business Overview
11.1.5 NICE Ltd News
11.2 Genesys
11.2.1 Company Details
11.2.2 Agent Performance Optimization (APO) Product Offered
11.2.3 Genesys Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2016-2018)
11.2.4 Main Business Overview
11.2.5 Genesys News
11.3 Verint Systems Inc
11.3.1 Company Details
11.3.2 Agent Performance Optimization (APO) Product Offered
11.3.3 Verint Systems Inc Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2016-2018)
11.3.4 Main Business Overview
11.3.5 Verint Systems Inc News
11.4 Aspect
11.4.1 Company Details
11.4.2 Agent Performance Optimization (APO) Product Offered
11.4.3 Aspect Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2016-2018)
11.4.4 Main Business Overview
11.4.5 Aspect News
11.5 Calabrio
11.5.1 Company Details
11.5.2 Agent Performance Optimization (APO) Product Offered
11.5.3 Calabrio Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2016-2018)
11.5.4 Main Business Overview
11.5.5 Calabrio News
11.6 Five9
11.6.1 Company Details
11.6.2 Agent Performance Optimization (APO) Product Offered
11.6.3 Five9 Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2016-2018)
11.6.4 Main Business Overview
11.6.5 Five9 News
11.7 Teleopti AB
11.7.1 Company Details
11.7.2 Agent Performance Optimization (APO) Product Offered
11.7.3 Teleopti AB Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2016-2018)
11.7.4 Main Business Overview
11.7.5 Teleopti AB News
11.8 ZOOM International
11.8.1 Company Details
11.8.2 Agent Performance Optimization (APO) Product Offered
11.8.3 ZOOM International Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2016-2018)
11.8.4 Main Business Overview
11.8.5 ZOOM International News
11.9 InVision AG
11.9.1 Company Details
11.9.2 Agent Performance Optimization (APO) Product Offered
11.9.3 InVision AG Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2016-2018)
11.9.4 Main Business Overview
11.9.5 InVision AG News
11.10 Upstream Works Software
11.10.1 Company Details
11.10.2 Agent Performance Optimization (APO) Product Offered
11.10.3 Upstream Works Software Agent Performance Optimization (APO) Revenue, Gross Margin and Market Share (2016-2018)
11.10.4 Main Business Overview
11.10.5 Upstream Works Software News
11.11 Envision Telephony
11.12 CallMiner
11.13 CallFinder
11.14 HigherGround, Inc.

12 Research Findings and Conclusion
List of Tables and Figures_x000D_
_x000D_
Table Product Specifications of Agent Performance Optimization (APO)_x000D_
Figure Agent Performance Optimization (APO) Report Years Considered_x000D_
Figure Market Research Methodology_x000D_
Figure Global Agent Performance Optimization (APO) Market Size Growth Rate 2013-2023 ($ Millions)_x000D_
Table Agent Performance Optimization (APO) Market Size CAGR by Region 2013-2023 ($ Millions)_x000D_
Table Major Players of Cloud Based_x000D_
Table Major Players of On Premises_x000D_
Table Market Size by Type (2013-2018) ($ Millions)_x000D_
Table Global Agent Performance Optimization (APO) Market Size Market Share by Type (2013-2018)_x000D_
Figure Global Agent Performance Optimization (APO) Market Size Market Share by Type (2013-2018)_x000D_
Figure Global Cloud Based Market Size Growth Rate_x000D_
Figure Global On Premises Market Size Growth Rate_x000D_
Figure Agent Performance Optimization (APO) Consumed in Small & Mid-sized Businesses_x000D_
Figure Global Agent Performance Optimization (APO) Market: Small & Mid-sized Businesses (2013-2018) ($ Millions)_x000D_
Figure Global Small & Mid-sized Businesses YoY Growth ($ Millions)_x000D_
Figure Agent Performance Optimization (APO) Consumed in Large Enterprises_x000D_
Figure Global Agent Performance Optimization (APO) Market: Large Enterprises (2013-2018) ($ Millions)_x000D_
Figure Global Large Enterprises YoY Growth ($ Millions)_x000D_
Table Global Agent Performance Optimization (APO) Market Size by Application (2013-2018) ($ Millions)_x000D_
Table Global Agent Performance Optimization (APO) Market Size Market Share by Application (2013-2018)_x000D_
Figure Global Agent Performance Optimization (APO) Market Size Market Share by Application (2013-2018)_x000D_
Figure Global Agent Performance Optimization (APO) Market Size in Small & Mid-sized Businesses Growth Rate_x000D_
Figure Global Agent Performance Optimization (APO) Market Size in Large Enterprises Growth Rate_x000D_
Table Global Agent Performance Optimization (APO) Revenue by Players (2016-2018) ($ Millions)_x000D_
Table Global Agent Performance Optimization (APO) Revenue Market Share by Players (2016-2018)_x000D_
Figure Global Agent Performance Optimization (APO) Revenue Market Share by Players in 2017_x000D_
Table Global Agent Performance Optimization (APO) Key Players Head office and Products Offered_x000D_
Table Agent Performance Optimization (APO) Concentration Ratio (CR3, CR5 and CR10) (2016-2018)_x000D_
Table Global Agent Performance Optimization (APO) Market Size by Regions 2013-2018 ($ Millions)_x000D_
Table Global Agent Performance Optimization (APO) Market Size Market Share by Regions 2013-2018_x000D_
Figure Global Agent Performance Optimization (APO) Market Size Market Share by Regions 2013-2018_x000D_
Figure Americas Agent Performance Optimization (APO) Market Size 2013-2018 ($ Millions)_x000D_
Figure APAC Agent Performance Optimization (APO) Market Size 2013-2018 ($ Millions)_x000D_
Figure Europe Agent Performance Optimization (APO) Market Size 2013-2018 ($ Millions)_x000D_
Figure Middle East & Africa Agent Performance Optimization (APO) Market Size 2013-2018 ($ Millions)_x000D_
Table Americas Agent Performance Optimization (APO) Market Size by Countries (2013-2018) ($ Millions)_x000D_
Table Americas Agent Performance Optimization (APO) Market Size Market Share by Countries (2013-2018)_x000D_
Figure Americas Agent Performance Optimization (APO) Market Size Market Share by Countries in 2017_x000D_
Table Americas Agent Performance Optimization (APO) Market Size by Type (2013-2018) ($ Millions)_x000D_
Table Americas Agent Performance Optimization (APO) Market Size Market Share by Type (2013-2018)_x000D_
Figure Americas Agent Performance Optimization (APO) Market Size Market Share by Type in 2017_x000D_
Table Americas Agent Performance Optimization (APO) Market Size by Application (2013-2018) ($ Millions)_x000D_
Table Americas Agent Performance Optimization (APO) Market Size Market Share by Application (2013-2018)_x000D_
Figure Americas Agent Performance Optimization (APO) Market Size Market Share by Application in 2017_x000D_
Figure United States Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Canada Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Mexico Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Table APAC Agent Performance Optimization (APO) Market Size by Countries (2013-2018) ($ Millions)_x000D_
Table APAC Agent Performance Optimization (APO) Market Size Market Share by Countries (2013-2018)_x000D_
Figure APAC Agent Performance Optimization (APO) Market Size Market Share by Countries in 2017_x000D_
Table APAC Agent Performance Optimization (APO) Market Size by Type (2013-2018) ($ Millions)_x000D_
Table APAC Agent Performance Optimization (APO) Market Size Market Share by Type (2013-2018)_x000D_
Figure APAC Agent Performance Optimization (APO) Market Size Market Share by Type in 2017_x000D_
Table APAC Agent Performance Optimization (APO) Market Size by Application (2013-2018) ($ Millions)_x000D_
Table APAC Agent Performance Optimization (APO) Market Size Market Share by Application (2013-2018)_x000D_
Figure APAC Agent Performance Optimization (APO) Market Size Market Share by Application in 2017_x000D_
Figure China Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Japan Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Korea Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Southeast Asia Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure India Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Australia Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Table Europe Agent Performance Optimization (APO) Market Size by Countries (2013-2018) ($ Millions)_x000D_
Table Europe Agent Performance Optimization (APO) Market Size Market Share by Countries (2013-2018)_x000D_
Figure Europe Agent Performance Optimization (APO) Market Size Market Share by Countries in 2017_x000D_
Table Europe Agent Performance Optimization (APO) Market Size by Type (2013-2018) ($ Millions)_x000D_
Table Europe Agent Performance Optimization (APO) Market Size Market Share by Type (2013-2018)_x000D_
Figure Europe Agent Performance Optimization (APO) Market Size Market Share by Type in 2017_x000D_
Table Europe Agent Performance Optimization (APO) Market Size by Application (2013-2018) ($ Millions)_x000D_
Table Europe Agent Performance Optimization (APO) Market Size Market Share by Application (2013-2018)_x000D_
Figure Europe Agent Performance Optimization (APO) Market Size Market Share by Application in 2017_x000D_
Figure Germany Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure France Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure UK Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Italy Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Russia Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Spain Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Table Middle East & Africa Agent Performance Optimization (APO) Market Size by Countries (2013-2018) ($ Millions)_x000D_
Table Middle East & Africa Agent Performance Optimization (APO) Market Size Market Share by Countries (2013-2018)_x000D_
Figure Middle East & Africa Agent Performance Optimization (APO) Market Size Market Share by Countries in 2017_x000D_
Table Middle East & Africa Agent Performance Optimization (APO) Market Size by Type (2013-2018) ($ Millions)_x000D_
Table Middle East & Africa Agent Performance Optimization (APO) Market Size Market Share by Type (2013-2018)_x000D_
Figure Middle East & Africa Agent Performance Optimization (APO) Market Size Market Share by Type in 2017_x000D_
Table Middle East & Africa Agent Performance Optimization (APO) Market Size by Application (2013-2018) ($ Millions)_x000D_
Table Middle East & Africa Agent Performance Optimization (APO) Market Size Market Share by Application (2013-2018)_x000D_
Figure Middle East & Africa Agent Performance Optimization (APO) Market Size Market Share by Application in 2017_x000D_
Figure Egypt Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure South Africa Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Israel Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Turkey Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure GCC Countries Agent Performance Optimization (APO) Market Size Growth 2013-2018 ($ Millions)_x000D_
Figure Global Agent Performance Optimization (APO) arket Size Forecast (2018-2023) ($ Millions)_x000D_
Table Global Agent Performance Optimization (APO) Market Size Forecast by Regions (2018-2023) ($ Millions)_x000D_
Table Global Agent Performance Optimization (APO) Market Size Market Share Forecast by Regions_x000D_
Figure Americas Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure APAC Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Europe Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Middle East & Africa Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure United States Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Canada Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Mexico Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Brazil Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure China Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Japan Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Korea Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Southeast Asia Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure India Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Australia Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Germany Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure France Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure UK Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Italy Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Russia Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Spain Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Egypt Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure South Africa Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Israel Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure Turkey Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Figure GCC Countries Agent Performance Optimization (APO) Market Size 2018-2023 ($ Millions)_x000D_
Table Global Agent Performance Optimization (APO) Market Size Forecast by Type (2018-2023) ($ Millions)_x000D_
Table Global Agent Performance Optimization (APO) Market Size Market Share Forecast by Type (2018-2023)_x000D_
Table Global Agent Performance Optimization (APO) Market Size Forecast by Application (2018-2023) ($ Millions)_x000D_
Table Global Agent Performance Optimization (APO) Market Size Market Share Forecast by Application (2018-2023)_x000D_
Table NICE Ltd Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table NICE Ltd Agent Performance Optimization (APO) Revenue and Gross Margin (2016-2018)_x000D_
Figure NICE Ltd Agent Performance Optimization (APO) Market Share (2016-2018)_x000D_
Table Genesys Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table Genesys Agent Performance Optimization (APO) Revenue and Gross Margin (2016-2018)_x000D_
Figure Genesys Agent Performance Optimization (APO) Market Share (2016-2018)_x000D_
Table Verint Systems Inc Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table Verint Systems Inc Agent Performance Optimization (APO) Revenue and Gross Margin (2016-2018)_x000D_
Figure Verint Systems Inc Agent Performance Optimization (APO) Market Share (2016-2018)_x000D_
Table Aspect Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table Aspect Agent Performance Optimization (APO) Revenue and Gross Margin (2016-2018)_x000D_
Figure Aspect Agent Performance Optimization (APO) Market Share (2016-2018)_x000D_
Table Calabrio Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table Calabrio Agent Performance Optimization (APO) Revenue and Gross Margin (2016-2018)_x000D_
Figure Calabrio Agent Performance Optimization (APO) Market Share (2016-2018)_x000D_
Table Five9 Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table Five9 Agent Performance Optimization (APO) Revenue and Gross Margin (2016-2018)_x000D_
Figure Five9 Agent Performance Optimization (APO) Market Share (2016-2018)_x000D_
Table Teleopti AB Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table Teleopti AB Agent Performance Optimization (APO) Revenue and Gross Margin (2016-2018)_x000D_
Figure Teleopti AB Agent Performance Optimization (APO) Market Share (2016-2018)_x000D_
Table ZOOM International Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table ZOOM International Agent Performance Optimization (APO) Revenue and Gross Margin (2016-2018)_x000D_
Figure ZOOM International Agent Performance Optimization (APO) Market Share (2016-2018)_x000D_
Table InVision AG Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table InVision AG Agent Performance Optimization (APO) Revenue and Gross Margin (2016-2018)_x000D_
Figure InVision AG Agent Performance Optimization (APO) Market Share (2016-2018)_x000D_
Table Upstream Works Software Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table Upstream Works Software Agent Performance Optimization (APO) Revenue and Gross Margin (2016-2018)_x000D_
Figure Upstream Works Software Agent Performance Optimization (APO) Market Share (2016-2018)_x000D_
Table Envision Telephony Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table CallMiner Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table CallFinder Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_
Table HigherGround, Inc. Basic Information, Head Office, Major Market Areas and Its Competitors_x000D_

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